This is something I am currently dealing with. Okay so we have cable and internet through the same company (most people do I would assume), so both are on the bill. Our cable and internet were off yesterday so I had to use my phone as a hotspot so that I could do my work online. Anyway, my mom calls me this morning and tells me that the bill must have been paid this morning because she was able to watch TV, so I get up and turn on the TV and indeed its working; so I am thinking the internet had to be working right? But on the contrary; I try to connect WiFi on my phone, it connects but no signal; I try to see if my Roku works, its connected to the network but still no signal. Alright so I am getting a little irked now; I restart my computer and connect to the network AND.... NOTHING! The internet is still not working. Usually disabling and enabling wifi on my computer will fix the issue but it didn't and I am sure its not the router because the router also controls the cable and the cable is working just fine. So I ask myself, how on earth can the bill be paid and the internet still not work? Anybody else have cable and internet on the same bill?