Cases different sizes but same seller and same phone?

Discussion in Stores Reviews, Comments & Complaints started by atribble73 • Jul 22, 2014.

  1. atribble73

    atribble73Member

    Joined:
    Jul 15, 2014
    Threads:
    20
    Messages:
    33
    Likes Received:
    4
    I recently went on a search online for cell phone cases for mine and my fiances phone, which both are the same make of phone. I ordered 2 cases from a seller on Amazon and my phone case fit perfect and his did not. I attempted to try to send it back but it being only a few bucks; not costly at all, I just let it lay.
    Has anyone everyone experienced this and if so, how did you deal with it? I can not stand to lose any money.
    It would cost me more to send the case back to them than anything.
     
  2. Livvy

    LivvyActive Member

    Joined:
    Apr 17, 2014
    Threads:
    23
    Messages:
    197
    Likes Received:
    2
    Contact the seller and complain to them about the issue. They should be the one paying for any returns since it's their fault for supplying a cover for a phone which doesn't actually work for the phone advertised.
     
  3. troutski

    troutskiWell-Known Member

    Joined:
    Jul 15, 2014
    Threads:
    139
    Messages:
    1,366
    Likes Received:
    115
    I've never had those kinds of experiences, but I'm sure it happens quite often. If it was a really cheap case, then they probably packaged it themselves and sent you the wrong one. It's their fault, but you're usually on the hook for return shipping. Only dedicated and customer-centric sellers will cover that charge for you.