Comcast customer service guarantee

Discussion in Internet Broadband Access started by Happyflowerlady • Mar 23, 2013.

  1. Happyflowerlady

    HappyflowerladyWell-Known Member

    Joined:
    Mar 23, 2013
    Threads:
    65
    Messages:
    1,014
    Likes Received:
    266
    My internment service has been going on and off for the last week or so, and Comcast has been here, or tried to fix it on the phone several times. They always ask me if the tech told me about the customer service guarantee, and they never do, so I looked it up to see what it was. Well, it turns out, if the repairman is late or they can't fix your problem in a regular amount of time, you can have either $20 off your bill, or free premium channels. So I complained that it had been over a week now, and I have to pay for Internet that I was not getting, and they gave me 3 months of Showtime, Starz, and HBO !
    This is good for any Comcast services, TV , or Internet, so be sure and ask for this if you qualify.
     
    #1Mar 23, 2013
  2. limcid

    limcidActive Member

    Joined:
    Mar 29, 2013
    Threads:
    5
    Messages:
    168
    Likes Received:
    1
    Yeah, Comcast gets a few things right every now and then. :p

    Just be sure to pay attention to you "free 3 months" deal. Make sure it isn't one of those deals where you have to manually opt out of it to avoid being automatically charged after the free period ends. Read the fine print.
     
    #2Apr 22, 2013
  3. avadarling

    avadarlingMember

    Joined:
    Apr 1, 2013
    Threads:
    0
    Messages:
    27
    Likes Received:
    0
    I absolutely cannot stand Comcast and it is the only provider in my area. I feel like all Im paying for is commercials. They are too expensive and I hate spending my money on it but I don't have a choice. Another thing, since I am paying so much for cable I feel like I should not have to sit through every commercial. I should be paying to not watch commercials.
     
    #3Apr 29, 2013
  4. Mayvin

    MayvinActive Member

    Joined:
    Jun 11, 2013
    Threads:
    142
    Messages:
    664
    Likes Received:
    10
    I have Comcast and it can be such a pain. I'm not sure if it's the company of if it's just the service in our area. Every day, and I do mean everyday... SOMETHING will go off. The phone, the internet, the TV. It's very frustrating but it I've gotten used to it and it usually will come back on shortly. I have had this problem with other companies as well so could also be the reception in this area.
     
    #4Jun 14, 2013
  5. ACSAPA

    ACSAPAWell-Known Member

    Joined:
    Jul 10, 2012
    Threads:
    52
    Messages:
    3,093
    Likes Received:
    240
    I haven't had Comcast in years because I feel like their prices kept going up every time I looked around. I don't actually watch cable anymore, I watch tons of shows on the internet, and if I have a craving for local TV and news, I have a digital converter box on my TV. If I ever do go back to cable, I'll probably just go with Uverse and have them bundle it with my other services.
     
    #5Jun 15, 2013
  6. dorothymoreno

    dorothymorenoActive Member

    Joined:
    Oct 7, 2012
    Threads:
    26
    Messages:
    369
    Likes Received:
    8
    I used to have comcast and they were aright I guess, but sometimes my bill would be charged for channels I didn't even have and when I tried to cancel they tried to charge me a fee of 100.00, so I just dropped it altogether.
     
    #6Jun 15, 2013
(You must log in or sign up to post here.)