Please note - I am not saying that you should make complaints up here. All I am saying is that if there is something that is not right with the way that you have been treated, you should always let the company know, because there is a chance that they would want to give you a voucher by means of trying to make up whatever has gone wrong. Do you bother to complain when things happen to you? I always do. I will report on things that I have picked up from the shelves that are out of date, or damaged, or if a member of staff is rude to me I will report them, too. I estimate that certain companies have given me several hundred pounds in the past because of things that have gone wrong. But the way I see it, if I have spent money in their store, and they do not give me what I have paid for, I am well within my rights to complain. I don't do it to get a voucher, I do it so that the mistake will not happen again, but the voucher is often something that they will automatically send out as a goodwill gesture, which is fantastic.