I have a friend of mine who started her business way back in 2011. Over the years she has managed the business through debt financing. As we all know every business has it's ups and downs. High competition led to a reduction in the number of her clients making it hard for her to settle her loan installments because the business was not making enough profit. Her loans were marked as default and her name listed with the credit reference bureaus. Her business is now slowly dying because she cannot be funded by any financial institution. Her story got me thinking about which party the credit reference bureaus favour. Is it the financial institutions or is it the customer? Am sure you will agree with me that customers do not directly benefit from the credit reference bureaus. Some financial institutions have been misusing the bureaus. My friend for example got listed with the bureaus for not paying one installment. Just one. This led to her being denied loans by other banks. Financial institutions should evaluate their clients first before listing them with the bureaus. A client who paid her loan installments promptly and due to some reasons failed to pay his or her installments for a month or two shows that there is a reason to it. Financial institutions should care about the welfare of their customers. They should look at the reasons why this customer has been failing to repay her loans and help the customer get back to their feet. Credit reference bureaus should be used by financial institutions when the customer totally refuses to repay the loan and doesn't come to the bank to explain his or her financial position.