I feel that if I'm paying online, the cost of any fees should be minimal, since I'm not interacting with employees, and am doing all of the work myself, but it seems fees for paying online have only increased, not saved us money. I was paying something yesterday, and the 'convenience' fee was over $3.00 for one small utility bill. Another utility account charges a 4% fee for online payments. That is outrageous, in my opinion. If I paid by check, the company would have to have the mail collected, sorted, processed, and then filed. That would involved a lot of steps that they are skipping, and companies always seem to be encouraging people to pay their bills online, yet we are then penalized for doing so. What do you think?