We have AT&T U-Verse and Direct TV. My husband signed up for Direct TV which was kind of a bait and switch for what they did to our bill. They said they "couldn't fix it" without offering (ahem roping us into) a contract. I'm not dumb so I know we will have to ride it out but I thought it was weird and sleazy to tell us we had to have a contract to fix a mistake they made. I'm not blaming the people working there but these cable companies know how to rip people off.