I know, it's very unusual to read anything positive about insurance companies in general. I've certainly never been a fan of the industry. However, since insurance is a necessary evil I have to admit the company my husband and I have been with or nearly a decade, Progressive, is an excellent one. I'm a night owl and it's not unusual for me to be up paying my bills at 2 or 3 am. A few years ago I'd forgotten to pay our auto insurance bill by the due date and went instantly into panic mode. I called the toll free phone number and - SHOCK of all SHOCKS - a live person answered almost immediately and within a few short minutes everything was taken care of. It's been the same way every time we've had a need to contact them for any reason. I'd recommend Progressive to anyone in the market for auto insurance.