Since Blackberry was released I wanted to get one of these smartphones, but when I went to the store to get one, the clerk convinced me to buy a BenQ pocket PC instead arguing that Blackberry was not as good as it was advertised. Years went by and I heard Blackberry was being left behind when it comes to smartphone technology. This was over a year ago, but in early 2013 I heard Blackberry would release new models and all the blah, blah related to regain the lost market. Well, I finally got a Blackberry this Christmas, this is a BB Curve 9360 and while I really liked at first, in just a few days I'm finding many inconveniences that I'm not sure if are related to the advice the clerk gave me about the poor quality of Blackberry, or if the phone is defective and I need to get my money back or a replacement from the store. First off, the phone says to have a long-battery life for days or up to 5 hours of continuous talking time, but as soon as I turn on the Wi-Fi the battery is drained to zero in less than an hour without surfing, just the sole fact to turn on WI-FI Then, on top of the window, the phone says SOS every now and then because the phone seems to be searching for the carrier continuously and not always finding it, what can make me lose phone calls or SMSes. Among many other issues, I don't find how to customize the different ringtones, and I can't delete useless applications because the software says the phone needs mandatory. What the heck I need to have 5 different instant messengers installed when I don't any IM? Ah... and it also takes ages to get the phone starting if I turned it on, then a Blackberry screen shows a slow progress bar that is driving me nuts. Is this the deceptive way Blackberry phones are?