Is It Even Worth Complaining?

Discussion in 'Stores Reviews, Comments & Complaints' started by pwarbi, Oct 10, 2016.

  1. Jamille

    JamilleActive Member

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    I think the social media is contributing to the increasing awareness of businesses of the need to keep their customers happy. As what @Decentlady@Decentlady noted, some battles are worth fighting while some aren't. If the amount is too low and if it would cost me more to go back to the store to complain, I'll most probably just charge it to experience. But if the amount is big and the item is that important, I'll probably take the time and the effort to complain. Sometimes, I would feel the need to complain just to teach some people a lesson. In fastfood joints, for instance, not only are the staff trained to put more ice than necessary on the drinks, they are sometimes too lazy to fill the glass to its full capacity. I would always complain and ask the service staff to max it. However, I am also not like some people who would complain for the sake of complaining.
     
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  2. xTinx

    xTinxWell-Known Member

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    It certainly depends on how grave the situation is. However, rather than just ranting it out on your own timeline, it's better to go to the company's social media pages and express your concerns. You would also do well to call the management of the branch that offended you and let them know how a staff or their system's inefficiency has inconvenienced you and many other people. Don't just complain. Articulate or express your views in ways that lead to concrete solutions. Just my two cents.
     
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  3. Ke Gordon

    Ke GordonWell-Known Member

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    Yes, I agree if you are going to complain it might be worth it to go the general business pages to do it. Especially if you are a regular customer who knows the store. They might be more willing to listen to what you have to say. They can be extremely responsive if they don't want to lose the loyalty of a good customer.
     
  4. tonyb

    tonybActive Member

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    So long we have spent money buying the item I am of the opinion it's worth complaining irrespective of the cost. We may just decide to let go sometimes. Really disappointing not getting the item or service we were promised in good condition
     
  5. Ray1

    Ray1Active Member

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    I agree with OP as I am experiencing one such case right now. I ordered an item for gifting purpose on 6th of January which was scheduled for delivery on 14th (yesterday) but I did not get it by 8 PM so I contacted customer support at Amazon. They said the item will be delayed and rescheduled new delivery date in between 14-18 January. I asked them to change the delivery address because the person I intend to gift the item will be in Delhi. They said they change delivery destination in the same city limit only. Now I have two options, either I cancel the order or courier it to the Delhi address.
     
  6. Nakitakona

    NakitakonaActive Member

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    It is the right of every consumer to complain on his dissatisfaction of the item he has bought in case it falls short of its guaranteed quality or its misrepresentation as what it is being promoted or advertized.

    In our country, there is a law about that and the concerned seller or product own would be charged and obligated to indemnify its customer of his losses.

    Since it is a right, it shouldn't be abused.
     
  7. RosemaryNew Member

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    I don't like product reviews on Amazon if the person didn't pay what I'm paying for it...don't think it's accurate. I did complain about that....then when Amazon answered it seems like too much trouble to persue it...now I just go and give an unhelpful check if I know that was the case.

    Sometimes I'll do it out of spite though, when I see someone playing the I like erevyones post but yours I just go on Amazon and give her accomplice a negative rep.

    In the end it's all about not liking fake reviews.
     
  8. RosemaryNew Member

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    You don't get very long on here to edit...wanted to fix some typos but can't now. :(
     
  9. larryl332

    larryl332Active Member

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    Usually not, although I did used to work in a restaurant once and it was amazing how much managers just did not want to deal with people and gave stuff away all the time. I guess it just depends on where you go.
     
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  10. Jessika

    JessikaActive Member

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    I've just had a classic about this. A company messed up on something minor but it cost me several hours repair, so I tried to claim the costs back for the damaged part - about £7. They refused to pay up, despite admitting the problem was their fault. I took it to twitter. Two days later I got £25 in vouchers in the post.

    They seem to think that giving more money makes things better, rather than convincing me that their customer service is lousy and that if I ever deal with them again I will have to go public again if anything goes wrong.
     
  11. kingcool52

    kingcool52Active Member

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    It depends on the company to be honest. Most of the time you just have to accept it because the company will have awful customer service that will only make you more annoyed and will definitely be wasted time. However, there are a few companies out there that will accept returns or will offer you some sort of compensation if you complain. It seems that if your complain is public they take it more seriously as it could affect their popularity if loads of people see the complaints
     
  12. Shine_Spirit

    Shine_SpiritActive Member

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    Always worth complaining (it can be very annoying and time consuming to solve at times... but worth it). If all consumers who have some sort of problem feel that complaining doesn't make sense anymore (because they don't solve anything), companies will never really solve anything.

    This would be a huge loss for consumers and a giant benefit for companies that would have the autonomy to stamp a valued charge on their products (forcing consumers to always buy more and more).