I ordered some hair gel a couple of weeks ago from Amazon. When the package arrived the jar was cracked. I looked inside the box and they packed it with styrofoam. I think for a 5 lb tub of gel, styrofoam isn't enough to keep it from breaking. They should've used the bubble wrap, but I worked at a warehouse before, and they hate to use too much bubble wrap. They told me a roll of that stuff is expensive, and they said to use it sparingly. I got in contact with the seller at Amazon, and I got a partial refund. Have you ever received damaged merchandise because of poor packaging?