This is certainly a question I have to ask after today. I went through practically the whole day with a down phone line. Because of this fact I had no Internet service due to the fact that my DSL router must be connected to a phone line. Then there was the fact that no one could call any one in my home. I got to thinking should such down times be deducted from our over all service. After all, for practically a whole day with had no land line phone and yet we pay almost fifty dollars a month for this land line. Too bad that the phone company won't take this into consideration and actually deduct this from our phone bill.