...or for good experiences People tend to only speak up when something negative is going on, but don't say a word when something good happens. People feel good when good things are said as well!
Hey, thank you for that tip! I will definitely try that out when the need arises. I just signed up on Twitter a few days ago. It was probably a good decision.
Thank you so much for this tip. I have been trying for 4 or 5 years to get a problem solved and it hasn't been solved yet. That's due to there poor customer service and one tells you one thing and another tells you something else. I just didn't know how I was going to get this problem solved and thank you, thank you, I will tweet them and see can't I get results fast.
I had always heard this works a lot faster. I guess the reasoning is the open public forum of Twitter. Then you can have others thinking about the same issue or reading about it and deciding they did not want to deal with the company because of the problems others are having.
I would suggest going to Facebook also. I recently had an issue with a company where I did just that and got some results. For months I had been trying to unsubscribe from unwanted e-mails from a particular company. I had never ordered anything from this company and therefore I highly doubt I ever signed up to receive their e-mails in the first place. I would click on the 'unsubscribe' button located in their e-mails and it would take me to the site and it would always reassure me that it make take several business days, but I would be unsubscribed. It NEVER happened. I finally took the time to go to the site, located the 'contact us' area and sent them an e-mail explaining my irritation with their unwanted e-mails. NO results. Finally, I went to the Facebook site and told them specifically that it was very sad that I had to resort to publicly embarrassing them on Facebook, but their lack of response had led me to do so. FINALLY, I got results. Someone privately messaged me and I gave them my e-mail address to unsubscribe and told them they should talk to their tech department because clearly, their 'unsubscribe' mechanism was NOT working. Twitter and Facebook are free-form and public areas and companies are usually quick to respond to public embarrassment. If not, then I guess they probably won't last long!
This is a great idea. I have a Twitter account because I like to follow my favorite video game companies and read about the new releases and win game-related prizes. I never thought about using it to resolve disputes with companies. Some companies deserve to be embarrassed in public.
Twitter and Facebook are like kryptonite to businesses that do bad business. Once it's out there in the Twitter and Facebook world they're royally screwed. Because it can be "liked", "shared", and "retweeted". It forces them to actually do their job and make the customer happy. Those "help me" local news segments also work. But with those you have to wait till your problem is selected by the network before you get a response.
Yes! Great tip! I do it all the time. I can usually get a faster response or just a response in general. Sometimes when I email them or I call they will give me the run around. So I complained and complained on their Facebook wall every chance I could. I know they hated me after this.
