Understaffed Stores and the Economy

Discussion in Stores Reviews, Comments & Complaints started by writer811 • Jul 2, 2012.

  1. NopGuy

    NopGuyActive Member

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    I really hate when stores do this. Particularly when not a single one of them have a express lane for people with 10 items or less. I see it so much at Target where there are 15 checkout lanes and only three of them are actually equipped with an employee to use it. They could at least install self-checkout lanes or hire more people. I understand that the economy in the US where I am isn't all that good, but they could at least try.
     
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    CarrieRobb321New Member

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  3. Meow

    MeowMember

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    Shoplifting, for one thing.

    That and the cost of purchasing, installing and maintaining the self check-outs.
     
  4. Pocs

    PocsActive Member

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    You have got to be talking about Wal-Mart. Where I live they have 28 check out lanes. They have never had more than 8 open whenever I was there. You know they never had ANY intention of staffing all check outs. So why put them there? Don't you think it would be more productive, to just have 8 check outs and then staff all 8. You know people are less apt to get upset if staff is at all registers, instead of over half being closed and creating a angry mob. It makes no since.

    I have a similar story at my local food store.

    I have also had to do my shopping as a early bird, because of this nonsense.
     
  5. Sandra Piddock

    Sandra PiddockExpert

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    I think the answer to this is to train all the employees for all the shop floor tasks - from the manager down. LIDL and Aldi do this, and there's never a long wait in their stores. They are also among the best paying in the retail sector, and there are plenty of opportunities for advancement for the right people. If more stores adopted this policy, checkout lines would become a thing of the past.
     
  6. addicted_buyer

    addicted_buyerExpert

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    My thoughts exactly. As long as having at least a few cashiers working, it's fine; most customers will most likely wait until they can pay and leave. Their satisfaction is nothing to the ones that own those stores.
     
  7. Nick2011

    Nick2011Active Member

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    Forget about stores try dealing with this at the movie theater! Four windows and one ticket person! It's like seriously? It's like this where I live even in the Summer time! I don't know if the theater isn't doing the same business it used to do, or if the owner isn't keen on paying too many employees. Or maybe a little bit of both.
     
  8. AnonaMoss

    AnonaMossActive Member

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    I think there are certain times of the year when the store may be understaffed because people are quitting, and the company does not rehire. For example, after Christmas there are employees that quit. Most times when companies hire seasonal employees, they don't let them go after Christmas because it turns out they really need them. When people start to quit, they don't rehire them. During the earlier months of the year, most retail companies don't hire a bunch of new employees. The earlier months are slower in profit gain so they don't want to waste money by hiring new people. I think if they really need new employees, they hire them; they probably won't hire a bunch.
     
  9. classicnyer

    classicnyerActive Member

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    Yeah, it costs money to run a business. It costs money to think of the welfare of the employees and the satisfaction of the customers. I would think though, that eventually investing in the welfare of the employees and the satisfaction of the customers would be the thing that drives the most business.
     
  10. tommymac

    tommymacActive Member

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    I live in a college town, so there are always staffing issues just after graduation and just before move-in day. In fact, for a week after the college students move in, I don't do any shopping because the stores are constantly packed.
     
  11. Farrah

    FarrahActive Member

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    It always happens when you are in a hurry and just want to run in and run out of a store and pick something up. Then you get there and the cashier line is like a mile long. I mean really even 2 cashiers may be a better idea than just one. Not to mention listening to all the people in the line complaining, makes it feel even longer.
     
  12. Livvi

    LivviActive Member

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    I live in a seaside resort that gets extremely busy between the months of May and Ocotber, with the absolute peak being August. I can't go in shops I would ordinarily frequent because it is so so busy and the staff don't know what day it is, never mind anything else. The service is really bad but it isn't the staff members fault, as they are dealing with an influx of people that weren't there the month before. This gives the town's shopping area a bad name, when in actual fact it is a nice place to shop the other 11 months of the year!!
     
  13. Parker

    ParkerWell-Known Member

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    This is a darn shame because I love those self-checkout lanes. It's just so easy and many people are afraid or don't know how to use them so the lines are shorter. ;)

    This is the worst part about working in retail. The employees are watched. Unfortunately, employees account for a great deal of theft. But the honest ones get watched along with the dishonest ones. I used to work for a major department store chain that eventually got eaten up by Macy's. The games the security plays are horrible, but the amount of theft that goes on by employees is really mind blowing.
     
  14. Adeal4u

    Adeal4uActive Member

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    Jobs hate unions they always opt out of that option. They don't want the workers to have any authority or rights. I rarely see any jobs with a union because the major corporations don't want to deal with them. A union would definitely help jobs with managing workers and making it fair for everyone. At my old job they would force me to learn 7 different jobs. They called it "cross training" as a code word for getting work for free. They refused to hire people for these positions just so they could save money. Sometimes it comes down to health care that's the main thing jobs hate to pay their workers. That's why they cross train the workers to avoid these extra charges.
     
  15. Nick2011

    Nick2011Active Member

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    I wouldn't have a problem with being cross-trained. As long as I'm being cross-paid. For my extra hours and extra work and all that. If not, well...I'd have to tell them to find another sap.
     
  16. mountainside

    mountainsideActive Member

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    Stores are more than likely monitoring their bottom lines, if they are not staffing their checkout counters. If the traffic continues to pick up I don' t see how they could continue to have them understaffed. They will lose customers, with people walking out or not returning to the store.
     
  17. sandooch

    sandoochActive Member

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    Yes, this absolutely upsets me. Especially when it's on the weekend and at the busiest times. Store managers should know that you should have no more than 3 people waiting at the checkout.