We were expecting a few packages to come in the mail from Amazon. There were all PC parts as I was upgrading my old PC to be able to play certain games. Let me just paint a picture for you of what happened when this occurred. I was sitting at my home computer checking the tracking information. Then all of a sudden I hear this loud thud at my front door which startled my friends dog. Looked out the window real fast and saw it was the UPS guy who was delivering my packages. I opened the door and picked up one of the boxes and could just hear rattling. Instantly, I knew that it was broken and I had to wait another week(delivered on a Thursday) for a replacement. The guy came back with another package and was surprised to see me there. I said calmly to him "did you throw my package?". He then replied with, "so what if I did? Can you sign for it since I have another stop?". Now what I did next is something I probably shouldn't have done but I was mad. My friend already got the packages in The House. I signed the little machine and started to hand it back to him and dropped it. Two wrongs don't make a right but a attitude like his needs to be corrected. Needless to say the part was replaced for free and the shipping cost was refunded.