Wal-mart Pre-paid Visa Money Card- Horrible Customer Service Experience.

I moved all my grocery shopping to Kroger or Publix. I have never experienced great customer service at Walmart. This is a shame considering this is the biggest supper market in the world. If I need electronics I will go to RadioShack or a store similar to that. Walmart has lost its edge.

 

No, what you are saying doesn't sound horrible, it sounds very reasonable. There should be some type of standard set because some people have very thick, heavy accents and are hard to understand, which makes solving a problem much, much more of a challenge than it should ever be. Companies should be more considerate, but it is all about the bottom line, the money. It is cheap to outsource customer service.

I used to do business with a certain insurance company that advertises heavily on TV (American TV), but every single time I called customer service, someone with a thick accent would get on the phone, which is fine IF people can be understood, and are properly trained.

Like you, I'm really good with accents, and I am also a lover of languages. I used to be in love with a man who spoke Hindi. I've purchased Rosetta Stone to learn Japanese; I have taken Japanese, Chinese, Russian, Spanish and French in high school and college classes (not fluent in any of them yet though).

No one can ever accuse me of being a jerk when it comes to dealing with someone with a heavy accent. But when it comes to taking care of business over the telephone, sometimes customer service comes up lacking when people cannot communicate efficiently.

 

The problem with people speaking horribly broken English is that nobody can understand what they are saying - English speaking people can't understand what's coming out of their mouths and neither can people who speak their native language either, since it's neither, it's just complete jibberish. I have limited sympathy for call center agents who speak horrible English. I used to feel guilty for getting short tempered with them, but the more I think about it, they are the ones who decided to get into this line of work that they are clearly not qualified for, and furthermore, the management of their company were the ones who made the mistake of hiring them as well when they cannot speak clearly at all.

I often think that not only are companies outsourcing their call centers to save on labor costs, but the other real reason they do this is to ensure that their customer service is so miserable that a certain percentage of people will just give up on trying to get them to honor their warranties, and chalk their purchases up as a loss.