Just yesterday I have to say I experienced one of the worst customer service experiences from our trusty friends at Cox cable. We were trying to establish cable at our new residence and thought it would be easy since the last occupants had cox. I talked to the lady on the phone and the only thing that can be said is that she treated me like I was literally nothing. She even hung the phone on me and when I called back to speak to her manager. She just so happened to pick up again and hung the phone up on me again. I guess this just reaffirms my thought of going with online services for my "television" needs. What kind of experiences did you have?