As a general rule I won't buy anything if I think I might end up returning it anyway, as this can be counter productive and you can always be a bit unsure about how the company might handle returns. But knowing that, should something go wrong, there's the option to return a product free of charge is always reassuring I think. I bought a big fluffy type cardigan a while back and I ordered it in one size, and when it arrived it was at least 10 sizes larger than what I'd ordered. I was grateful then to have the option to return it for free, and as I needed it for something immediately I didn't want another one sent out as it wouldn't be there in time. If this had happened to me and there hadn't been free returns I would've been very annoyed, and it makes me glad that I had checked if returning a product would be free. For that reason, as unlikely as it is I'd actually use a returns policy anyway unless something went wrong, I was grateful for it being there and I'd always look out for it in the future. Would you buy clothing online if they didn't have a free returns policy?